After being involved with training projects over the last 30 plus years we have had the opportunity to be involved with numerous managers asking a collage of training related questions. It has always been MST’s position to listen to the potential client and provide possible action items that could deliver solutions at no initial cost. It is our responsibility to inform the client on all available options that might produce the outcomes requested. Those solutions might or might not include the services of MST. This process is not only important for the client; it is also a must for MST. If the project will not lend itself to objective outcomes and deliverables we have found that it is best for the client to pursue other options that might be better suited to their operation.

Topics that are usually discussed in an initial consultation meeting may include:

• Business goals and how training can help to accomplish these goals
• Current state of training
• Training program objectives
• Current methods of determining training needs
• Current methods of assessing employee skills and knowledge
• Current training materials that are being used
• Skills of client’s training staff and instructors
• Opportunities to leverage online training and testing
• Linking training to pay-for-skill initiatives
• Ensuring accountability and validity in training and testing processes
• Expectations of what will be accomplished through training
• Eligibility and availability of training grants

The initial consultation might involve a brief questionnaire (click here to see a sample copy of a questionnaire) to identify some critical information relating to the potential clients philosophy and approach concerning training topics and processes. It is probable that the answers provided through the questionnaire will be sufficient for MST to provide a course of action to target those items identified as being important to the clients operation.

Most of the time the clients project can be documented with the use of a flow chart or other comprehensive visual tools to aid in tracking and providing an instrument to implement quality control of the overall project. Click here to observe a sample flow chart of a client’s project.

If you would like to schedule a free consultation meeting please click here.