Location:

Date:

 I. Maintenance Superintendent or Department Manager        

A. Mission		Min			Max
1	How do you define or describe the mission of the maintenance employees at your organization?
2	Is there any published or posted mission statement for maintenance?  If yes, where?
3	If yes, how and when was this mission developed?  Has it been updated since originally written?
4	Did employees participate in this process?  If yes, is their support or commitment actively shown to this mission?
B. Philosophy		Min			Max
1	What description best characterizes your maintenance operation: reactive, proactive, or world-class?
2	Does upper management support the concept of improved maintenance operations and performance?
3	What support is evident for an active preventive maintenance program?
4	Does your maintenance organization have a master plan for guiding their improvement process?
C. Downtime		Min			Max
1	Is equipment downtime measured at your facility?
2	If yes, what type of detail exists? By department?  By machine? By shift?
3	What is the current level of downtime? How does it compare to past history - is it trending worse or improving?
4	Is there any rrot cause analysis performed at present to reduce recurring downtime?
5	Is there any maintenance engineering function aimed at reducing downtime and repair costs?
6	How does the maintenance crew look upon downtime?  Are they focused and concerned with reducing it or is it just part of their job duties and just tolerated, with little incentive to minimize it?
7	Do Maintenance personnel feel a sense of responsibility or shared ownership with operations personnel for the success of the operating departments?
D. Scrap Product		Min			Max
1	What scrap levels are currently experienced and how do they compare to historical levels?
2	What are the causes of the top ten scrap items?
3	Do you measure scrap or waste in maintenance activities, such as excessive "parts changing" or damage to "good" components during improper maintenance?
E. Training		Min			Max
1	What do you fell are the training needs in your maintenance organization?
2	Has there been any effort to quantify the specific skill requirements for you department's personnel?
3	Does upper management support the concept of annual training to improve and maintain skills?
4	Does the workforce expect and welcome training opportunities?
5	What specific tasks or types of work are subcontracted?
6	Is subcontracting done as a result of inadequate skills in the workforce?
7	How many different contractors do you use in areas for which your personnel lack the proper skills?
F. Weakness		Min			Max
1	What do you feel are the greatest weaknesses in your maintenance organization?
2	Has there been any effort to quantify the degree of weakness, or benchmark it with other maintenance departments?
3	How do your department's weaknesses compare to others in your industry?
4	Does upper management recognize these weaknesses and feel they should be addressed?
5	Is there common agreement within your department as to what these weaknesses are and the degree of their severity?