All of the following services are included in the hourly charge for instruction.

1. Attendance Monitoring.  MST keeps an accurate, up-to-date record of attendance for each of the courses.  Each month, an attendance report is prepared and sent to the instructor of each respective class, the plant contact, and to human resource personnel.
2. Instructor Payroll.  MST accounting personnel issue a check for instruction each day an attendance sheet is received.  MST personnel also provide support for instructors who have questions regarding payment or submission of attendance sheets or other required documents.
3. Technical Support for Instructors.  MST personnel provide technical support for instructors who have questions or comments about the content or administration of class materials. 
4. Acquire Instructor Input.  Instructors are contacted at least twice during the course to check on the progress of the class and to address any problem issues.  Instructors are encouraged to offer comments and suggestions relating to their course in order to continually improve training efforts.  Specifics questions will be asked of instructors to ensure that the course curriculum is being followed and that class objectives will be met.
5. Acquire Trainee Input.  Trainees are contacted at least once during the course they are attending.  MST maintains a trainee information sheet obtained at the beginning of each course for each trainee, enabling the trainees to provide contact numbers or e-mail addresses if they agree to be contacted.