Overview:
The Design Phase is where the training program begins to take shape.  The purpose of this phase is to provide a high-level plan that includes what training course(s) will be offered, the duration of each training course, and the basic structure of each course (classroom, online, etc.).  The Design Phase is important in determining the overall strategy for training implementation. 
 
Objectives:
The key objectives of the Design Phase are:

• Determine timelines for training course development and implementation
• Determine training formats
• Determine mix of classroom and online training
• Identify client team to review progress of training program

Methodology:
Some of the tools used by MST during the Design Phase are:

• Brainstorming sessions with client
• Gantt charts for scheduling and tracking

Analysis → Assessment → Design → Development → Implementation → Evaluation